***PLEASE BOOK ONLINE IN ADVANCED PRIOR TO HEADING TO OUR MAIN STREET LOCATION***
***MASKS ARE REQUIRED FOR ALL TOURS WITH CURRENT STATE GUIDELINES. IF YOU CANNOT WEAR ONE FOR HEALTH REASONS OR SIMPLY WISH NOT TO, WE ASK THAT YOU PLEASE BOOK AT A LATER DATE TO KEEP OUR STAFF AND OTHER CUSTOMERS SAFE.***
As we continue to operate into 2021, we will be operating very similarly to 2020. We will be working on a combination of last year’s operating plan(found below) as well as the updated Covid-19 Reopening document released on 3/18/2021. Below you will find an excerpt from that document that outlines the definitions we’re adhering to. If you would like to view the document in its entirety please click the button below.
Approved COVID-19 test: Approved COVID-19 tests currently include: PCR-based test (molecular test)
or Quidel Sofia Antigen FIA test (antigen testing must be conducted within 5 days of symptom onset)
Asymptomatic infection: People who are infected with the novel pandemic coronavirus that causes COVID-19, and are possibly contagious, but who show no outwards symptoms of COVID-19. These individuals are diagnosed through testing.
Close Contact: People who have been within 6 feet for 10 minutes or longer of a person with COVID-19. The 10 minutes of contact can be at one time or cumulative over the course of the day. Close contact does not include brief contact with a person or customer in passing. In the event a person is identified with COVID-19 in the workplace or activity area, the New Hampshire Department of Health and Human Services (DHHS) Division of Public Health Services (DPHS) will help to determine who has been in close contact through public health contact tracing.
Essential Travel to/from Canada: Essential travel to/from Canada includes for work, school, personal safety, medical care, care of others, or parental shared custody. Essential travel also includes travel for students and their parents or guardians who are visiting institutions of higher learning or preparatory high schools as potential future students, including allowing the students to remain at the schools for overnight stays.
Mildly symptomatic: A person who is “mildly symptomatic” usually refers to a person with one or more symptoms of COVID-19 that are not severe enough for the person to normally stay home or seek healthcare (e.g., runny nose or congestion, sore throat, etc.), but even a person with a mild case of COVID- 19 (if COVID-19 is causing the symptoms) can spread his or her infection to others
Self-Quarantine: An employee or volunteer who has a risk factor for exposure to COVID-19 (e.g., close contact to someone with COVID-19) is required to remain at home and away from public locations for at least 10 days after their last day of potential risk factor or exposure regardless of the presence or absence of symptoms. See NH public health self-quarantine guidance for additional details.
Isolation: Individuals who have tested positive for COVID-19 or who have new unexplained symptoms of COVID-19 (but are not tested) must isolate by staying home and away from other people, even other members of their households, in order to avoid spreading the virus. A person can end his or her isolation
when he or she has met CDC’s criteria for discontinuation of isolation or when one of the two criteria are met listed in Section 2f below. See NH public health self-isolation guidance.
Suspected COVID-19: Individuals that have any new or unexplained symptoms of COVID-19, but who have not been tested for the novel coronavirus, are considered to be suspected of having COVID-19. These individuals should be tested to clarify whether or not they have COVID-19 because it affects how long the individuals need to isolate at home, and because early identification of infection helps NH DHHS DPHS identify close contacts and prevent further spread in our communities.
Symptomatic individuals: People that have symptoms of COVID-19 are “symptomatic”. If these symptoms are new or unexplained (e.g., by a chronic medical condition), the person should be tested for COVID-19.
We are open and Booking is easy as 1, 2, 3!
Please familiarize yourself with our safety precautions for everyone below. We are requiring masks, if you wish not to wear one, or cannot due to medical reasons please come back at a later date.
Book online prior to coming to our Main Street location. Please also fill out all liability waivers for everyone in your party PRIOR to your tour.
Arrive to Alpine Adventures at least 15 minutes prior to your tour time (Please account for weekend/holiday traffic). Please wear your mask and follow the signs to follow proper social distancing. We appreciate your patience and support during these uncharted times.
We've worked tirelessly to exceed all guidelines set forth by the State of New Hampshire Economic Reopening Task Force, ACCT, and CDC. Throughout this process, we have evolved our operation to provide a safe and clean environment for guests that aligns with these new standards. Although we're doing everything we can, if you are concerned about visiting us during these uncertain times we request you schedule your trip to a later date when you feel the time is right.
Covid-19 Operation Plans
We are open and running multiple tours a day, reservations are required. We’ve been working tirelessly on modifying our operations to meet or exceed all guidelines set forth by the State Economic Reopening Task Force and State Department of Health. This process has led to a number of improvements to our check in process, additional sanitation stations property wide, a new website, additional features to the aerial challenge course, and the upgrade to the state-of-the-art harness and trolley systems to make our legendary experiences even better, and safer. Safety is our number one goal and we hope all the work we’ve done instills confidence to join us for adventure.
Although things may look and feel a bit different on your next visit, the core experience will remain the same. As New England’s premier adventure destination, we’re proud of the modifications we’ve made to keep everyone safe during these uncharted times and are confident you’ll feel the same. During our initial reopening phases, we have limited our tour capacities and have introduced the option of private tours allowing individual families and small groups to enjoy their adventure all to themselves.
The time for adventure is now and Alpine Adventures has a tour that will suit any thrill level. Reservations are required and all tour purchases must be made online, prior to check in. Availability and booking information is available at www.AlpineZipline.com or call us at 603 745 9911. Please remember to complete all liability waivers for everyone in your party online when booking. When you arrive for your tour, please keep the following tips in mind: Follow all signage and send just one person to check in from your party, please wear your mask and practice proper social distancing. We’ll guide you from there!
Outdoor attraction with exposure to fresh air and ultraviolet light
Groups are 10 or less
On-line purchasing, registration and release of liability forms are required
Welcome center has been modified with sneeze guards, additional sanitation supplies and all facilities and vehicles are cleaned hourly
All staff is screened daily upon arrival including a questionnaire asking if they have been exposed to large groups, a suspected or confirmed case of COVID-19 and their temperature is taken.
Modified employee training programs featuring on-line digital e-learning and new physical training that specifically addresses measures to keep everyone safe and mitigate the spread of all communicable disease.
The addition of Private Adventures to reduce cross contamination risk of unknown individuals.
Additional guest safety and risk mitigation communications at all points from inquiry to arrival to tour delivery.
Regular hand washing and sanitation required.
Common surfaces and vehicles wiped down hourly and as needed.
Enhanced daily cleaning of all buildings, vehicles and equipment.
- Employee and Guest screening practices. Staff asked:
Be screened daily.
Not to come in if showing signs of illness. All symptoms are to be reported to their direct report.
Not to come in if exposed to anyone else who may be sick.
To avoid contact with groups larger than 10 outside of work.
Not to come in if they have been in contact with groups larger than 10.
Employees have been provided education and training specific to hand hygiene, sanitation, illness policies and 6 foot social spacing.
One employee per company vehicle and vehicles are to be sanitized after each use.
Shared tools and equipment will be sanitized with each use.
Enhanced record keeping of all cleaning and screening.
Masks and gloves have been made available to all staff.
Staff will clock in and out with their own personal cell phone.
Staff will wear cloth face coverings in all locations except were not advised. CD based training will be provided.
Guests will be asked to wear cloth face coverings.
Alcohol based hand sanitizer is readily available in multiple locations throughout the facility.
6 feet of distance shall be maintained at all times and additional modifications have been made for tours to reduce contact and exposure.
Restrooms are one person at a time and signage is provided to wash hands thoroughly and to please help keep this facility clean. Wipes will be provided.
The reduction in group size to less than 10.
All capacity is limited to allow for 6 feet of spacing for guests.
The introduction of Private Adventures.
- All guests and employees are asked the following questions upon arrival.
- Have you been in close contact with a suspected or confirmed case of Covid-19?
- Are you experiencing fever, cough, shortness of breath, sore throat or any other symptom that may indicate the onset of illness within the last 72 hours?
- Are you experiencing any new muscle aches or chills?
- Have you had any changes in your sense of tase or smell?
Yes – Please reschedule your trip to a time where you are feeling better.
No – Your Adventure Awaits!
Increased social distancing measures.
On-line purchasing and ROL signing only.
Greeters will intercept guests as they exit their vehicles to establish and maintain adequate social spacing and remind guests of modifications that have already been communicated.
Additional signage has been put in place to indicate 6’ spacing, encourage hand washing
Hand sanitizer stations have been added throughout the property.
Require the use of cloth masks.
Require all purchases and check in to be made prior to check in and guests will be instructed to check in using their own cell phone.
Send just one member of party to check in.
Follow the social spacing indicators and ONE WAY floor markings that will greatly limit the number of guests permitted in our Welcome Center and reduce contact.
Guest weigh in will occur outside.
Parking Lot signage will direct any customer not already reserved to our website where they can purchase from their phone.
Parking lot signage indicating tour availability to reduce unnecessary customer to employee contact.
Procedures for contact less credit card handling are in place. Cash is accepted, but employees are instructed to sanitize hands immediately after cash handling.
Retail operations will be available following the NH Stay at Home 2.0 Retail guidelines.
Restroom signage recommending thorough and frequent hand washing for all.
Welcome center is set up for one way foot traffic only.
Tours will be limited in quantity to allow for appropriate social distancing pursuant to the Universal Guidelines for recreational facilities.
All of our tours have been closely reviewed to ensure compliance with guidance provided and are limited to groups of 10 or less.
Backcountry Guided Trekking Tours on our 300-acre Barron Mountain with limited group size.
Thrillsville Aerial Challenge Course using the Tweezle Key system and limited capacity to 1 guest per pod.
One tour group at a time to provide additional social spacing.
100% of all gear goes through extra sterilization compliant to monthly cleaning requirements after each use.
Sanitized gear is physically separated from all used gear.
Traditionally, we would transport all guests from our Main Street location, 15 minutes south to our land operations in a 16 passenger van or our Pinzgauer transport vehicles. This has been modified to allow guests to follow the company van while driving their own personal vehicle to our land operations site. Alternatively, guests may ride in our van but face masks will be required.
In the extremely rare case where first aid or a customer rescue is required, guide teams will use the following additional gear specific to COVID-19 mitigation:
Full Face Shield
Guests are required to use face coverings throughout the Alpine Adventures experience.
Please follow your local State guidelines regarding COVID-19.
NH State Visitor Code of Conduct
As we and other businesses around the state work to flex open businesses and recreation, it is important to recognize that we’re all responsible for keeping each other safe and healthy. Do your part by following the Visitor Code of Conduct which has been adopted by all Statewide Travel and Tourism entities.
Know Before You Go
• Have a Plan – think about all the places you plan to visit before you leave home and familiarize yourself with what to expect when you get there.
Review the website of the places you wish to visit to learn about any restrictions or special instructions for visiting in advance of arrival and respect the requests and requirements they have.
Businesses and outdoor recreation areas are committed to following state-issued guidelines.
• Check for updates! The guidelines provided today might be different tomorrow.
Don’t Go If You Don’t Feel Well
• If you or anyone traveling with you is feeling ill and/or has any of the COVID-19 symptoms, please reschedule your visit. We look forward to seeing you when you’re feeling better!
• Bring personal protective gear like hand sanitizer and masks. We try to have these available for guests as part of being open for business, but it’s a good idea to have your own as well.
Expect Things to be Different
• We are adapting to the new realities posed by COVID-19 and other viral transmission mitigation efforts and we encourage you to embrace the changes designed to protect the health of all our guests and employees.
Follow On-Site Guidance
Follow the guidance provided on our website, reservation confirmation, on signs and notices such as:
Practicing good hygiene
Wearing a mask, when practical or required
Skip the trip if you or any of your travel companions are experiencing any COVID-19
symptoms or don’t feel well.
With new guidance and plans in place, you may need to wait longer than usual to do the things you love. And the staff are probably learning new ways of doing things too in this unprecedented time, so cut them a little slack. But we also like to think that good things are worth waiting for, so please be patient!
Front line employees at attractions, restaurants, lodging properties, retail shops, and others are the most exposed to the coronavirus. For their safety and yours, please respect business requests for you to wear masks, keep a safe distance (generally 6 feet apart), and
practice CDC-recommended prevention measures.
Respect Others’ Space
Different people have different levels of concern for the pandemic virus, and therefore may be more – or less – worried about close contact with others. Please be thoughtful about this as you stay 6 feet from others and wear a mask when in public areas.
*Source: Ski NH, White Mountains Attractions Association, WWMCC